How to Create a Customer Journey Map (& Convert MORE at Each Step)

How to Create a Customer Journey Map (& Convert MORE at Each Step)

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Are you wanting to find out how to create a buyer journey map whereas changing alongside the best way?

A buyer journey is a path your web site guests take from discovering your web site to turning into a paying buyer. Sadly, the journey isn’t at all times linear, so it’s vital to personalize your buyer journey to greatest go well with your corporation and your target market.

However earlier than we get into how to create a buyer journey map, let’s look at 3 totally different levels of the client journey.

3 Phases of the Customer Journey Map

To grasp how to tailor your lead era campaigns to each prospect, you first want to know the three principal levels of the client journey.

These levels are sometimes referred to as Consciousness, Analysis, and Conversion (or High of Funnel, Center of Funnel and Backside of Funnel).

by way of Digital Marketer

The Consciousness stage is when the prospect is aware of they’ve a downside, however doesn’t but know that you just exist or which you can assist them clear up that downside.

The Analysis stage is when the prospect is conscious that you just exist and that you’ve got a answer to their downside, however they’re nonetheless evaluating different doable options.

The Conversion stage is when the prospect is nearly prepared to purchase your answer, however they might nonetheless have a few questions or objections to overcome first.

OK, now that you already know what the three levels of the client journey are, let’s take a look at how to truly seize e mail leads throughout every stage…

1. The Consciousness Stage

Throughout this primary stage, the prospect is simply turning into conscious of your model and what you’ve to provide. They might know that they’ve a downside or a want, however they aren’t but conscious of what the precise answer is, or that you’ve got that answer.

Your Objective: Except for capturing their e mail deal with, your objective at the Consciousness stage is to transfer the prospect from Consciousness to Analysis by introducing them to your model, making them conscious of the answer to their downside, and introducing them to your answer (your product).

2. The Analysis Stage

On the Analysis stage, your prospect understands the answer to their downside and is conscious of your model/provide. Nonetheless, they’re nonetheless evaluating their choices (and sure wanting at your opponents).

Your Objective: Except for capturing their e mail, your objective is to transfer the prospect from Analysis to Conversion by giving them a fast win which proves that you are the authority they want to listen to. You might also have the objective of buying preliminary clients throughout this stage.

3. The Conversion Stage

On the Conversion Stage, your prospect is conscious that your product gives the answer they search, however they haven’t fairly made the choice to purchase but.

Your Objective: Except for capturing any leads who haven’t but opted in to your e mail listing, your objective at this stage is to maximize quick buyer worth. You’ll do that by serving to them overcome any objections to the sale, and giving them the additional “nudge” they want to purchase proper now. You might also have the objective of retaining present clients and rising purchaser frequency/boosting conversions in your cross-sells and upsells.

[Case Study] Creating a Customer Journey that Converts

Admit it! Each person is totally different. And also you don’t know what every of your web site customer wished and which stage of buyer journey they’re in.

If solely there’s a device that identifies which buyer stage every of your web site guests are in… and delivers a customized expertise to every considered one of them primarily based on their buyer stage.

Oh, wait there may be such a device! It’s referred to as OptinMonster!

And by creating a customized buyer journey for every stage with OptinMonster, Human Meals Bar, a area of interest web site centered on vitality and diet bars, has elevated conversions at every step!

Right here’s what they achieved by creating a buyer journey.

  • Within the consciousness stage, they elevated e mail subscribers by 80%
  • Common time on web site up 18% and bounce price down 7%
  • Within the conversion stage, they made $17,000 common revenue per seasonal sale
  • Web site retention price up 35%

Need to know EXACTLY how they achieved it? Let’s take a look…

If you go to the Human Meals Bar web site for the primary time, you’re met with this welcome popup:


It solely shows to new guests and immediately gives a 75% low cost on Gundry MD merchandise.

However not everyone is enthusiastic about shopping for merchandise immediately. Meaning individuals could also be within the consciousness stage they usually’ll want a little bit extra convincing earlier than they consider your product and convert into clients.

If the customer isn’t enthusiastic about shopping for merchandise simply but, the “Human Food Bar” web site attracts guests consideration to getting a free toolkit that’s filled with recipes, meals, and extra.

human food box slide in

This technique helps cater to 2 separate audiences and intentions who’re within the totally different levels (consciousness and analysis) of their buyer journey.

And between the two campaigns, Human Meals Bar will get 1,800+ new e mail signups each month.

Now, let’s take a look at how to create a buyer journey map and convert customers into subscribers and clients.

Step 1: Create a Lead Magnet for YOUR Goal Viewers

We’ve already defined that your objective at the Consciousness stage is to transfer the prospect from Consciousness to Analysis by introducing them to your model, making them conscious of the answer to their downside, and introducing them to your answer (your product). And capturing their e mail deal with is step one to accomplish that.

Most individuals are typically not keen to half with their e mail deal with except there’s something in it for them.

So, how do you entice a potential lead? By providing up a lead magnet.

Lead magnets are free sources that appeal to your target market to full your name to motion. That is often in trade for his or her e mail deal with or different contact data.


Keep in mind: Consciousness-stage prospects don’t know you very properly but. Actually, they didn’t even know you existed simply a few moments in the past. So that you’ll need to use probably the most well mannered optin varieties doable when asking them to be a part of your e mail listing.

For the messaging in your Consciousness optin kind, concentrate on the ache factors that your prospects are at present experiencing.

  • Resolve a downside your clients have
  • Be particular to that downside
  • Fast to digest
  • Be immediately accessible (capitalize on individuals’s want for fast gratification)
  • Demonstrates your experience (this may assist convert them from a lead to a buyer down the highway)

Step 2: Supply Lead Magnets Concentrating on Consciousness Stage

So chances are you’ll be questioning, how do you truly goal these totally different optin varieties and lead magnets particularly to prospects within the Consciousness stage?

To determine who your Consciousness-stage prospects are, you want to perceive the place they’re coming from.

Consciousness-stage prospects often discover you thru…

  • Serps – by typing in a query associated to their downside
  • Social media – they noticed a publish that somebody shared about your content material
  • Referrals – different web sites linking to you
  • Paid adverts – any advert marketing campaign that you’re focusing on to chilly visitors

Most of those individuals arriving at your web site for the primary time are touchdown on considered one of your weblog posts. Meaning you want to have Consciousness-stage gives in your weblog.

Not having your gives in the suitable locations can flip off guests and might tank your conversion charges.

You might be questioning how one can be certain your lead magnets are getting in the suitable locations in your web site and in entrance of the suitable individuals. Nicely, that’s the place a device like OptinMonster is available in:

OptinMonster home page

OptinMonster is the world’s #1 lead era device. It permits you to simply create optin campaigns to distribute your lead magnets in a extremely focused manner in simply a jiffy.

You’ve seemingly seen optin campaigns earlier than. They’re popups, floating bars, gamified wheels, and different components of a web site the place guests can enter their data, often in trade for a freebie.

OptinMonster takes this all a step additional, letting you customise your campaigns to seem exactly while you need your guests to see them. These guidelines assist you to create an much more customized buyer journey.

We advocate that you just at all times embrace a scroll field, a sidebar kind and an exit-intent popup on all of your weblog posts (at the minimal). In your hottest weblog posts, you may enhance optins much more with a content material improve.

As well as to focusing on prospects in your weblog posts, you may as well goal them primarily based on the place they got here from utilizing referrer detection or particular URL parameters (e.g. ?utm_campaign=my-campaign).

So for instance, when you’ve got an advert marketing campaign that’s being focused to chilly visitors, you possibly can detect these guests along with your particular marketing campaign parameter, after which show your Consciousness-stage optin kind to these guests.

url display rule

Step 3: Establish and Convert Customers in Analysis Stage

Whereas some prospects within the Analysis section have already opted in to your e mail listing, additionally, you will have some who’re following you however haven’t but opted in.

Analysis-stage prospects additionally go to specific pages in your web site in addition to simply your weblog, equivalent to your…

  • Choose-in Touchdown Pages
  • About Web page
  • Begin Right here Web page (right here’s an instance from our different web site, WPBeginner)
  • Useful resource Pages (right here’s one other instance from WPBeginner)

Visits to these pages point out that the prospect is not a full stranger to your model. Reasonably, they need to get to know you higher and study extra issues from you.

What all of this implies is which you can goal Analysis-stage prospects both by the visitors supply (e.g. by way of a particular URL parameter) or by the precise pages that they’re viewing.

And don’t neglect– you may as well goal your most engaged Analysis-stage prospects primarily based on the variety of pageviews and convert them into clients immediately! For instance, you possibly can goal guests who’ve considered at least 4 or extra pages in your web site…

show optin by number of pages viewed

..after which current them with a low-dollar provide or a coupon inside a timed lightbox popup.


(For extra particulars, try our tutorial on changing engaged guests into patrons.)

Step 4. Establish and Convert Customers in Conversion Stage

Don’t assume that somebody has already opted in to your e mail listing simply because they’re within the Conversion stage!

Particularly in case your model has already established a lot of consciousness in your market, you should have prospects who’re already eager about shopping for however haven’t given you their e mail deal with but. Perhaps they have been referred to you by somebody, or they’ve learn critiques about you on one other web site.

You undoubtedly don’t want to lose these scorching leads.

Good lead magnets at the Conversion stage embrace…

  • Coupon
  • Free trial
  • Case research
  • Free quote
  • Free catalog
  • …extra backside of funnel lead magnet concepts right here

Conversion Optin Sorts:

To seize leads at the Conversion stage of the client journey, use…

  • Extremely noticeable floating bars
  • Countdown timers
  • Timed popups + eye-catching animations
  • Exit-intent popups

You have to be getting extra aggressive right here as a result of you may, and ought to.

These prospects are actively wanting to purchase your product. For those who don’t hold their consideration and push for the sale, chances are you’ll lose them perpetually, just because they determined to simply come again one other day (and by no means truly acquired round to it). Or, they ended up going along with your competitor as a result of their messaging was stronger than yours.

On your opt-in messaging at the Conversion stage, concentrate on proof and urgency. For instance, “300,000+ websites already use OptinMonster to get more email subscribers. Don’t get left behind!” or, “Get 10% Off OptinMonster (solely 3 hours left!)“.

Conversion Concentrating on:

Prospects within the Conversion stage come to your web site via…

  • Serps – by typing in conversion-intent queries equivalent to “[your product] reviews”, “[your product] coupon”, or “buy [your product]”
  • Social media – by clicking on a publish concerning a sale, or different promotion
  • Referrals – clicking via from one other weblog reviewing your product
  • Paid adverts – retargeting adverts
  • Direct visitors – individuals who clicked on a hyperlink inside a promotional e mail, or typed your URL into the browser instantly

To focus on these prospects, you may both show optin varieties to guests primarily based on the place they got here from (a particular e mail hyperlink, a particular advert marketing campaign, referrer area, and so forth.), or primarily based on the web page they’re at present viewing.

As well as to focusing on guests from particular e mail advertising and marketing or retargeting advert campaigns, we extremely advocate that you just add urgency to all pages with conversion-intent utilizing a floating bar + countdown timer. You should utilize this to optimize your pricing web page, function pages, and some other pages or weblog posts the place you’ve excessive gross sales conversions.

We’ve got carried out this on a number of of our personal internet properties with astonishing outcomes, which is why we rolled out the Countdown theme for our clients.

OptinMonster Timer on WPForms

With OptinMonster’s Countdown theme, you may customise the timer to every customer, so each customer will see a totally different countdown that’s tailor-made particularly to them.

All you’ve to do is about the Countdown Kind to “Dynamic”, and set the size of your timer.

dynamic time feature

Changing at Each Stage With a Customer Journey Map

On this map, we confirmed you the three principal levels of the client journey (Consciousness, Analysis, and Conversion) and the way to purchase leads at every stage.

We additionally confirmed you the way to maximize the worth of your prospects by shifting them from one stage of your gross sales funnel to the subsequent.

When you’ve transformed your web site guests into e mail subscribers, the subsequent step is to nurture these leads with e mail advertising and marketing…

Listed below are few sources that might be useful to you within the subsequent step:

  • What Is E-mail Automation? (+31 Instruments to Remodel Your Enterprise)
  • How to Create an Efficient E-mail Autoresponder Collection
  • How To Create An E-mail E-newsletter in 3 EASY Steps

Now it’s your flip. Observe the roadmap above and set up OptinMonster to seize high-quality leads all through the client journey.

Courtesy: Source

#Create #Customer #Journey #Map #Convert #Step

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